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Contact Information
Sales: 1-866-359-2869Support: 1-866-359-2869
FAX: 1-866-281-3315
Email: sales@vaporoutlet.com
Hours of Operation
ONLINE: 24 /7PHONE: Sales Mon-Fri 8:30am-5pm EST
Customer Service: Mon-Fri 8:30am-5pm EST
Customer Center
- Contact Us
- Create an Account
- Help With Your Order
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- Price Match Guarantee
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- Legal Disclaimer
VaporOutlet Help
Frequently Asked Questions
How long does shipping usually take and where do you ship from?
We ship from Florida. Depending on where you live, shipping is generally
4-5 business days within the United States.
Is your packaging discreet and who will it be from?
Yes, all our shipments use discreet packaging and will be from "Five Star Distributors".
Who is your shipping carrier?
We ship UPS and United States Postal Service.
What company will show up on my credit card?
Five Star Distributors
Do you take payment over the phone?
Yes, we take payment with all major credit cards. You can reach us from 9am to 4:30pm EST
at 866-359-2869
Do you take check or money orders?
We do not accept any checks but do accept US Postal Service Money Orders. Be sure to
include all your contact information as well as what you are ordering if you send in payment
by money order. You can find our mailing address here.
Will I have to sign for my package?
Yes, you will need to ship to an address that somebody can sign for the package. We do this to insure proper delivery.
Do I have to pay sales tax?
Only residents of Florida are required to pay sales tax.
Do you ship to PO Boxes?
We only ship smaller items to PO Boxes. If you are purchasing a vaporizer please
use a physical address
Our customer support team is here to help you. If you require assistance please do not hesitate to contact us using the available methods:
| Telephone Sales 1-866-359-2869 General Inquiries & Customer Support: 1-866-359-2869 Our telephone lines are open between: 9:00am to 4:.30pm Monday to Friday (EST) |
Email General Enquiries / Customer Support For all general enquiries please email sales@vaporoutlet.com. Order Queries If you have a query regarding an existing order please email your order number and nature of query to sales@vaporoutlet.com. Suggestions If you have a suggestion or would like to comment on your shopping experience with us please email our management team directly on sales@vaporoutlet.com. Business Queries |
Not Receiving Replies?
If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from Vapor Outet. If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.
Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add VaoporOutlet.com to your 'safe' list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.
